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SHIPPING POLICY

We aim to despatch all stock items within 1-5 working days.  Personalised and custom orders will be despatched within 10 working days.  However, this may vary for large orders, we will notify you of an estimated dispatch time in these cases.  If you require something urgently, please contact us and we will endeavour to help.

 

  • Standard delivery to a UK address is £2.95 for purchases under £40

  • Local deliveries to BS22 and BS23 postcodes are FREE for any value order, provided this option is selected at checkout

  • Postage is also FREE for all orders over £40 

  • Goods are sent out via Royal Mail Second Class post unless otherwise specified.

Unfortunately we can only deliver to the UK at this time

 

We can send your goods to another address if required as a gift, please let us know.

RETURN POLICY

We accept returns, please contact us within 7 days of delivery to let us know and dispatch items back to us within 14 days of delivery and in the original condition.

 

We are unable to accept cancellations once an order has been dispatched but if there is a problem with your items on receipt, please let us know so that we can put it right.

 

Unfortunately, the following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalised orders

  • Digital products

  • Earrings

 

Conditions of return

Buyers are responsible for return postage costs, if the item is not returned in its original condition, the buyer is responsible for any loss in value.

PAYMENT METHODS

We accept all major credit and debit cards and Paypal on our website.

WHOLESALE ENQUIRIES

In addition to our very popular online retail shop, we also have a wholesale side of our business, with small minimum order quantities and a free design service, we can supply your store with designs tailor made for your area at very competitive prices.

 

To join our growing list of wholesale customers, please contact us for a copy of our current wholesale catalogue and an informal chat about what we can do for you.

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